Shipping policy
At Aurzela, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how we process and ship your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few additional days. If there is a significant delay in shipping your order, we will notify you via email.
Shipping Time
Once your order has been processed, the estimated delivery times are:
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United States: 7–12 business days
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Canada: 7–12 business days
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United Kingdom & Europe: 7–14 business days
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Australia & New Zealand: 7–14 business days
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Rest of the World: 10–18 business days
Delivery times may vary depending on location, customs processing, and local courier services.
Shipping Cost
We offer Free Standard Shipping on all orders.
Occasionally, we may offer promotional expedited shipping options during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information usually becomes active within 24–72 hours.
Customs, Duties & Taxes
Aurzela is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct at checkout. Aurzela is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your address, please contact us within 12 hours of placing your order.
Lost or Delayed Packages
If your package is delayed, lost, or arrives damaged, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, please contact us:
Email: support@aurzela.com
Store: Aurzela